Return Policy

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging, with tags and unworn or unused.

To start a return, you can contact us at info@moxiemagick.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

EXCHANGES
If you would like to exchange an item you have received, please contact info@moxiemagick.com.au. We will provide you with instructions on how to proceed. During sale promotions, we suggest you make a separate purchase for the new item before processing your return request.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please allow a further 3-5 business days for the fund to appear in your account. You will receive an email notification of the status of your refund once finalised.


EXCEPTIONS / NON-RETURNABLE ITEMS 

Certain types of items cannot be returned, like custom products (such as special orders or personalised items), and personal care goods (such as beauty products).
Unfortunately, we cannot accept returns on sale items or gift cards.

DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and determine the outcome.

You can always contact us for any return question at info@moxiemagick.com.au.