Frequently Asked Questions

DELIVERY & SHIPPING
Can I change my shipping address?
Email details for change of shipping address to info@moxiemagick.com.au. Keep in mind that your order may have already been dispatched, in which case it’s not possible to amend or redirect. Always be mindful of providing correct details when placing your order.

How do I track my order?
Tracking will be provided for all orders sent via Australia Post. You will be sent an email once your order is dispatched.

Things you need to know.
We do not operate over weekends or public holidays. Your order will be dispatched the following business day.


BILLING & PAYMENT
Which payment methods are accepted?
moxie magick accepts payment via Visa, Mastercard, Amex or PayPal.

Can I use Afterpay?
Yes you can. Visit here for more information. 

How long does a refund take?
Once your return is processed you will receive a confirmation email. Please allow a further 3-5 business days for the fund to appear in your account.


HAVE ANOTHER QUESTION?
Please contact our customer experience team by emailing info@moxiemagick.com.au